ZKTeco S922 & Go2Clock: Device Connection Troubleshooting

If your ZKTeco S922 device is not connecting to Go2Clock, try these standard S922 troubleshooting steps

Step 1: Try moving the device to a different area to find better signal

Have someone monitor Go2Clock (‘System‘ > ‘Time Clock Devices‘) to see if the device comes online.

Step 2: Try turning the device on and off again

To turn the device on / off, hold the ‘O‘ button.

After the restart, have someone check Go2Clock (‘System‘ > ‘Time Clock Devices‘) to see if the device comes online.

Step 3: Check SIM card details

Check the mobile account that the device SIM card is managed under (e.g. check is the SIM card has credit).

This is one of the most common reasons the ZKTeco S922 may not connect to Go2Clock. Idency advises a per annum contract for SIM cards used within an ZKTeco S922.

After making any changes to the SIM card, have someone check Go2Clock (‘System‘ > ‘Time Clock Devices‘) to see if the device comes online.

Step 4: Delete the device from Go2Clock and re-add the device

In Go2Clock, navigate to ‘System‘ > ‘Time Clock Devices‘ and select the purple ‘Delete‘ button next to the device that is not connecting.

Now in the same part of the dashboard, click the blue ‘Create New‘ button and fill in the device details (device serial number, location name, device name, etc…).

Once added, restart the device by holding the ‘O‘ button. After the restart, have someone check Go2Clock (‘System‘ > ‘Time Clock Devices‘) to see if the device comes online.

Step 5: Contact Idency for assistance

If you have tried the above four steps, then you may want to contact us at Idency so that we can investigate what is causing the connection issues and solve it quickly for you.

For us to remotely support you, you must have purchased our setup and support package which can be found here.

---

Require further support?

Search all Knowledgebase articles

Send a Support Request to The Idency Support Team