Solution for Anviz EP300 Locked Admin Problem

The Anviz EP300 Admin is locked, how can the unit be re-configured?

Reset by Device

Connect the Anviz EP300 to your computer via its USB power cable. You will then need to load this Anviz CrossChex software on your computer:

You can download Anviz CrossChex here

Then:
– Add the device (once connected via USB you can search for it in the Anviz CrossChex software)
– Then download users
– Find which users are admin and change them to normal access
– Then upload user templates (by pressing the user templates button under the users tab)
– This should then unlock the Anviz EP300

PLEASE NOTE: Idency can not provide technical support for devices not purchased directly from us. If you are struggling with a locked Anviz device that was purchased elsewhere, you need to contact Anviz directly: https://www.anviz.com/

For more information and general guidance on our products & services, please contact us.

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