Upgrading Secret Server Without Outbound Access

Important Points to Note:

  • Upgrading to Secret Server version 8.9.000000 and above will require Windows Server 2008 R2 or greater.
  • Upgrading to Secret Server version 8.5.000000 and above, there are changes in the .NET Framework version you will need to be aware of along with some additional steps in the upgrade process.
  • Upgrading to Secret Server version 10.0.000000 and above will require configuring integrated pipeline mode on the Secret Server Application Pool. If using Integrated Windows Authentication you will also need to update IIS authentication settings.
  • If you are at version 9.1.000000 and below, you will need to first upgrade to 9.1.000001 before you can upgrade to 10.0.000000 and above.

How Upgrades Work

Secret Server periodically polls the update server to detect for updates. However, if your Secret Server is on an internal network that either does not have outbound access or goes through a proxy, Secret Server will not be able to perform updates.

You can allow for the updates check / downloading of updates on your firewall by allowing connections from your product’s server to:

  • d36zgw9sidnotm.cloudfront.net:443
  • updates.thycotic.net:443
  • updates.thycotic.net:80

The steps below can be used to perform an upgrade for versions 7.1.000015 and higher.

If you have an older version of Secret Server, please contact technical support for assistance.

How to Upgrade

  • Browse to the upgrade page: go to the Secret Server Upgrade page by browsing to: http://yourinstance/Installer.aspx?patch=true (filling in your Secret Server URL for ‘yourinstance’).
  • Backup your Secret Server application folder and your Secret Server database.
  • Check the box on this page and click Continue.
  • Download the latest .zip file – Click the Download Latest Version link on the installer page. The file name will appear something like Version_10_2_000000.zip.
  • Upload the .zip file to Secret Server: Click Choose File and select the Secret Server .zip file you just downloaded.
  • NOTE: You should not use the fresh install SecretServer.zip or setup.exe. Only the Get Latest Version link should be used, as there is a difference between the upgrade file and fresh install zip.
  • Click Upload Upgrade File.
  • Once you see a message confirming the file was successfully uploaded, click Install this Version.
  • Select the Upgrade button to begin this upgrade.
  • The upgrade will automatically process.
  • Once it has finished click Return to Hometo get back to the dashboard.

For upgrading Thycotic Secret Server without outbound access:

For more information and general guidance on our products & services, please contact us.

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