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Eikon Fingerprint Reader Not Working with Windows 10 Build 1607

My Eikon fingerprint reader no longer works with windows 10 build 1607?

There is a simple solution that will resolve this issue follow the steps below:

You will need to disable and enable credential manager service.

  1. On the computer press “windows key + R” to open “Run”
  2. In the “Run” dialog box enter “services.msc”
  3. When the service manager opens find “Credential manager” and double click on it.
  4. A properties window will open and click “Stop”
  5. Once it has stopped press “Start”
  6. After it has started again press “Ok” to save changes and restart the computer.

For more information and general guidance on our products & services, please contact us.


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