Is ClockReports program open/running and connected to the network?
First, check if CR is open/running and the PC/server is connected to the network? Note that Clock Reports can’t be run as a service. Also, check the autosync settings (Home screen => Autosync) to see if your records are synchronising with clocks.
Are there records in ClockReports?
Check the “Records” tab to see if there are any records for the current day.
If yes, do a manual export (Data Manager => PeopleHR Export => Manual export). Look for these errors in the log:
If not, do a manual sync (Home page => Sync Device). If everything is all right, red box under “Sync Device” will show “New records” once the sync is finished.
If it worked it most likely means that either there was a network problem that prevented records from syncing or CR software was shut down or CR autosync setting are not set up.
If it didn’t, try pinging your device’s IP via the console (ping your.device.id.here) to see if you can access the device from your computer.
Is this an issue for just one person?
This more than likely means that they didn’t clock in or out on that day. All clock records from the clock are exported to PeopleHR (PHR), it can’t be selective.
You can check all raw clock records by opening ClockReports (CR), select the Records tab and search there for the ID of the person in question.
As we already checked that the IDs in CR and PHR match, there must be an issue with the person clocking. Please watch them clock in/out and check the ID that comes up on the device to ensure this matches them. Some people can have problems with their fingerprints readability, consider using RFID cards for them if your device supports those.
Is the database file less than 2gb?
It is possible that CR database became too big – check here to see how to resolve that.
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