PeopleHR Export appears to run in ClockReports but no logs appear within PeopleHR

If your PeopleHR export stopped working on Thursday 21st June 2018 this article applies to you.

PeopleHR has turned off TLS 1.1 protocol and are just using 1.2 now. You may need to update your PC/Server to be compatible with this change.

In the instance of an export within ClockReports appearing to export successfully but then not showing in PeopleHR, please see below:

Restart your PC if you’re running Windows 10.

If you’re running an older OS or Server, please firstly ensure all of your Windows Updates are completely up-to-date.

Then you need to add a patch. See below link from support at Microsoft:

https://support.microsoft.com/en-au/help/3140245/update-to-enable-tls-1-1-and-tls-1-2-as-a-default-secure-protocols-in

At the bottom of the troubleshooting guide there is a blue button that states ‘Download’ within the Easy Fix section that when downloaded, should be the case of running the file and enabling permissions for the program to make the changes it needs to do.

After this a simple system restart should enrol those changes and we can try again opening ClockReports, syncing the records and doing a manual export to PeopleHR of the days missed (via Data Manager menu).

For more information and general guidance on our products & services, please contact us.


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