First reboot your clocking device and also close & restart the ClockReports software. If that doesn’t work, try and ping the device on the network. If the device is not responding to the ping check the network connection and cable. If they are definitely ok, check the network settings on the device are correct – reflecting what is in ClockReports. Key settings to check are:
Device ID
IP Address (make sure another device on the network hasn’t been assigned the allocated IP address – to test this turn off the device and try to ping it. If you get a response then another device has been allocated the IP address)
Subnet Mask
Gateway
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