ClockReportsXE: Clearing all clock records from terminal(s)
How to clear all clock records from the terminal(s)
First ensure you have a copy of all the records appearing within ClockReportsXE
To do this, carry out a manual sync by clicking the ‘Sync Device’ button on the ClockReports dashboard
Once completed, navigate the the ‘Records’ tab and select the most recent date. If they are there, continue to the next step. Otherwise please refer to this article
To clear the records, navigate to ‘Setup Options’ > ‘Sync Options’
Tick the box that says ‘Clear Device Records after Sync’ then close the window
Carry out a manual sync of the terminal(s) again by clicking the ‘Sync Device’ button. This will clear the records from the terminal(s)
Ensure to untick the box from the previous step before continuing any syncs. Otherwise they will keep being removed
To do this, navigate to ‘Setup Options’ > ‘Sync Options’
Untick the box that says ‘Clear Device Records after Sync’ then close the window
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