If you see this error, firstly please ensure the device time is correct – this is displayed on the device home screen. If this is incorrect, you will need to change this by accessing the device’s admin menu. For further instruction specific to the device, please go to the product page for the device on our website to access the device user manual.
If the device time is correct and you continue to see this error, you will need to clear the device punches after a manual sync. To do this, follow the below steps:
For more information and general guidance on our products & services, please contact us.
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