Anviz FacePass 7: New Device ID Number Not Saving

Why won’t the device ID update?

Sometimes after changing a Device ID to another number (e.g 2, 3) the device can automatically change back to the default Device ID 1 – Here’s how to ensure that the Device ID saves to the number it has been updated to and does not revert back to the default ID.

Please note: This guide is specifically designed for updating the Device ID on the Anviz FacePass 7. Many Anviz devices will follow this same process. However, if you are trying to achieve this with another device and get lost, please contact us for support.

How to update the Device ID

  1. On the device, sign into the Admin Menu.
  2. You can do this by clicking on the cog icon on screen.
  3. The device will then ask you to enter the admin username and password. If an admin has been setup you will need them to login. If not, you will need to enter the default admin login details… UN: 0 / PW: 12345
  4. Once in the menu, go to Settings > Device
  5. You will be presented with a range of fields. Click the ‘Device ID’ field and enter the desired ID number.
  6. You will now need to restart the device. DO NOT restart the device using the buttons underneath the fields on the same page, as the device ID has not yet been saved.
  7. To save the updated device ID, click the back arrows in the top lefthand side corner. Keep clicking the arrow until you have completely come out of the admin menu. This will save the updated device ID.
  8. Now the device ID has saved, you will need to restart the device.
  9. To do this, go into the admin menu again, as outlined above.
  10. Once in the menu, go to Settings > Device
  11. Now click the restart button at the bottom of the page.
  12. Your device ID has now been successfully updated.

For more information and general guidance on our products & services, please contact us.

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