Idency Website Privacy & Cookies Policy
Including our use of Cookies
1. Introduction
This privacy policy explains how Idency Ltd (“Idency”, “we”, “our”, “us”) collects and uses personal data through the Idency website.
We are committed to protecting your privacy and handling personal data in a transparent and secure manner.
This policy applies only to data collected via our website, including contact forms, enquiries, cookies, and analytics.
Processing of personal data within Idency products (such as IdencyTime) is governed by separate product-specific privacy documentation.
2. Who we are
Company: Idency Ltd
Registered Office: Fairway House, Armstrong Way, Farnborough, Hampshire, GU14 0LP
Email: dpo@idency.com
3. What personal data we collect
When you use our website, we may collect:
- Name
- Company name
- Email address
- Telephone number
- Any information you choose to include in an enquiry or contact form
- Technical data such as IP address, browser type, and usage data (via cookies)
You are under no obligation to provide personal data, however we may be unable to respond to enquiries if required information is not provided.
4. How we use your information
We use personal data collected via the website to:
- Respond to enquiries and requests
- Communicate with you about your enquiry
- Improve the performance and usability of our website
- Monitor and analyse website usage
We do not use website data for automated decision-making or profiling.
5. Legal basis for processing
We process website personal data under the following legal bases:
- Legitimate interests – responding to enquiries and operating our website
- Consent – where you have consented (e.g. cookies, marketing communications)
You may withdraw consent at any time.
6. Sharing of information
We do not sell or rent personal data.
Personal data may be shared:
- With trusted service providers who support website operation (e.g. hosting, analytics)
- Where required by law or regulatory obligation
- To protect the rights, property, or safety of Idency or others
All service providers are subject to appropriate data protection obligations.
7. Cookies
Our website uses cookies to ensure it functions correctly and to analyse usage.
Cookies may include:
- Strictly necessary cookies – required for website functionality
- Functional cookies – remembering preferences
- Analytics cookies – understanding how visitors use the site
- Marketing cookies – measuring advertising effectiveness
You can control cookies via your browser settings and our cookie consent banner.
8. Where website data is stored
Personal data submitted via the Idency website (including contact forms and enquiries) is sent to and stored securely within the United Kingdom.
This data is processed solely for the purposes described in this policy and is protected by appropriate technical and organisational safeguards.
9. Data retention
Website enquiry data is retained only for as long as necessary to:
- Respond to enquiries
- Maintain appropriate business records
Data is securely deleted when no longer required.
10. Your rights
You have the right to:
- Request access to your personal data
- Request correction or deletion
- Object to or restrict processing
- Withdraw consent where applicable
Requests can be made by contacting dpo@idency.com
11. Changes to this policy
We may update this policy from time to time. Any changes will be published on this page.
Last updated: February 2026
Registered office address
Idency Ltd, Fairway House, Armstrong Way, Farnborough, Hampshire, GU14 0LP.
Please contact us with any questions, concerns or comments you have about our Privacy Policy.
