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We would recommend factory resetting your Cocoon once it’s set up in your new home, so your Cocoon can adapt to its new environment. You can find the factory reset instructions here.
Once you’ve re-paired your smartphone to your Cocoon, you can add your family members and resume using your Cocoon once it has completed it’s learning (we expect this to take 7-10 days).
For more information and general guidance on our products & services, please contact us.
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