Cocoon User Deletion

How do I delete a user from Cocoon?

User Deletion is now available for both Android and iOS users. This makes adding and removing temporary users much easier and quicker.

Only the ‘Owner’ of the Cocoon ‘Household’ can remove users. The ‘Owner’ will be the profile that initially set up the Cocoon.

For the ‘Owner’ to remove a user:

  1. Open the Cocoon app and navigate to the ‘Your Cocoon’ section
  2. Scroll down to ‘Household Members’ to view a list of the current users
  3. Touch the red ‘x’ next to the user that you’d like to remove from the household to proceed
  4. That member will immediately cease to have access to live video, alert notification, manual arming/disarming, siren sounding, and timeline updates. Historic video can take up to 24 hours before the user has no further access

For more information and general guidance on our products & services, please contact us.


Require further support?

Search all Knowledgebase articles

Send a Support Request to The Idency Support Team

Comments are closed.

Related Products